Archive for the ‘Los Angeles’ Category

[I originally wrote this during Thanksgiving of 2008 but this still applies today. I mention "fans" here but by that I mean super loyal customers.]

It’s great seeing all the Thanksgiving thank you messages on social network sites like Twitter and Facebook. So how can you say “Thanks” to your fans?

Here are two quick examples:

1. ROLL CALL

Internet Marketing expert Douglas Karr extended a special Thank You to all his blog Commenters by listing them on today’s blog post. He listed them in order of how active they’ve been on his site.

Wouldn’t you rather comment on a site that listens to you and appreciates your comments? I would!

Thank You message from Douglas Karr

2. MAKE YOUR FANS FAMOUS

Here’s an offline example of how to thank your fans. Make your fans famous and post pictures of them!

My favorite little burger place in Ventura, CA is BJ’s. They have great burgers and have lots of loyal customers. When the shop changed ownership, they wanted to keep the regulars coming back so they started posting pictures of folks. The picture below is a bit dark because it was raining but there were still people standing out there to look for their friends and relatives on the picture board.

Loyal customers can see thier pictures on BJ's fan board

Do you have any other great ideas for saying Thanks to your fans? Let me know in the comments.

Would you like to be a part of Build Your Fan Base? Post a link to one of your pictures and a link to your blog/site and I’ll post your picture to my new Fans Only page.

Thanks for reading and have a wonderful Thanksgiving to all who celebrate it.

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I recently had “the Twitter talk” with the CEO of a high tech B2B company. His one main question was, “Will Twitter help us make money?”

My response was that B2B companies should not look to Twitter as a way to sell widgets, but to view it as a trade show.

At a trade show:

1. Conversations and actions are focused on building relationships
2. Outcomes are evaluated on a long-term basis, not a quick hit
3. Strong partnerships are the greatest financial reward. In the CEO’s business, a new vendor can mean millions in sales per year
4. It’s a great place to share the company’s brand and personality
5. To get the most out of a show, you have to engage participants or you will get lost in the crowd

So there is a reward at the end of the Twitter rainbow for B2B companies. But it takes time, work, and a decent strategy.

Oh, and don’t forget the swag.

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The presentation was originally part of my booth display at the LA Mart Prosperity Rally on June 16, 2009.

Presentation tech details: Created using Power Point, imported into Slideshare.com, then added synchronized audio via free Audacity software.

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