Archive for the ‘News’ Category

I was pleased to finally receive the “Suggestions For You” feature since I’ve been hearing about it all week. My initial impressions were:

1. Dang, I thought I was following some of those people already
2. Um, I recently unfollowed some of those folks
3. I don’t engage much with some of the referral sources
4. There are a lot of celebrities on this list
5. These are real people, not feeds

Let’s look at these impressions individually and I’ll share some suggestions that will help Twitter’s suggestion algorithm.

1) Already following these people

No really, I thought I was already following some of the people that showed up. Is it possible people have been getting “disconnected” of the past few days? I saw the same reaction from others in my Twitter timeline. If Twitter “caught” the oversight then they did something right.

2) I recently unfollowed some of the suggested users

It happens. We unfollow people for one reason or another. Maybe they don’t engage with you, they say something that irks you, or you’re tired of following a particular celebrity. Many of the people who I had already followed and unfollowed were celebrities. I’ve already been to the show, I don’t need to go back.

Algorithm Improvement: De-prioritize accounts that one has already followed and unfollowed and especially those that have been blocked.

3) Don’t engage much with “Followed By” followers

Each Suggested User has several bits of information associated with her account – Name, Twitter handle, location, bio, and Followed By. All suggested users have two or more accounts in the “Followed By” field and I assume these are my main “connections” to the suggested user. But many of the people that appeared in the “Followed By” field where people who I don’t engage with on a consistent basis.

Algorithm Improvement: Follow Klout’s lead and make suggestions based on key connectors. Klout analyzes a user’s statistical influence and also lists users that are influential. These influencers should be the top “connectors” used in the Suggested User formula.

4) Lots of celebrities

This is where the asymmetrical nature of Twitter is a drawback to making equitable connections on the social graph. By asymmetrical, I mean that one can follow an account but the account doesn’t need to follow back. In contrast, Facebook requires people to follow each other to be “Friends” so that relationship is symmetrical. Extremely asymmetrical “nodes” in a network cause a warping in the fabric of the graph. If a celebrity (that doesn’t follow me or only a few others) suggests another celebrity that they follow then that’s a low probability match.

Algorithm Improvement:Turn down the volume on celebrity suggestions. These accounts will be easy to spot by the ratio of followers to people being followed.

5) These are real people

Every person on the Who to Follow list appear to be engaged Twitter users, not just piped in “feeds” from other social networking tools. Twitter got this right.

I follow 7,740 people on Twitter and am followed by 8,157 accounts and have new followers every day. I don’t use auto-followback tools so I have to manually go through my email messages and “vet” followers. Unless the account is extremely relevant to my interests, I don’t follow feed accounts. (This also means I’m way behind in reviewing new followers.) By filtering out feed-only accounts, this tremendously increases the chances of my following them. Good job Twitter.

Review

Twitter still has some work to do on making the Suggestions more relevant. I made suggestions but also gave Twitter kudos on some things it is doing right. This is much better than the old Suggested Users celebfest hyper-monetization list is had before.

What do you think? Did you see any other obvious algorithm improvements? What was your overall impression of the Suggestions For You feature?

Related Post:
TechCrunch – Twitter’s Social Graph Is About To Get Pumped Up. “Who To Follow” Is Social Steroids

Do you follow over 100 news sources? Are you the first to retweet earthquake tweets? Do you send late night DM’s to major new sources then see them show up on the news a few minutes later? If so, then you’re definitely a news hound.

Here are five tips to keep you at the top of the news food chain.

1) Follow a lot of news sources via Twitter.

News agencies are changing the way they present news information online. Before they used to only post full news stories. Now many are employing the “first to break” strategy. In that strategy, news agencies will start with a tweet on Twitter then move on to a very brief post on their site. If you follow a lot of news sites then you can use some of the other techniques below to stay ahead of the story.

Actress and activist Alyssa Milano (@Alyssa_Milano) is great at posting hot news. If you look at who she’s following on Twitter, you’ll see a ton of news sources. By finding then retweeting news items, Alyssa is able to provide a valuable resource to her followers. Hot news also makes for great retweet material.

2) Follow a lot of people on Twitter.

If you are really on the hunt for news, you need to follow a lot of people. Breaking news happens all the time, in all parts of the world. Reading tweets from many followers helps build a picture of what’s going on without having to cobble information based on Trending Topics.

Rich Sanchez from CNN (@ricksanchezcnn) follows over 47,000 people and feeds on Twitter. This helps him track stories and connect with potential news sources.

If following many people puts a crimp in your social media plan, then rely on method number one and follow top breaking news sources.

3) Use Twitter’s advanced search.

With Twitter’s advanced search you can track down stories based on 18 different filters. One of the most powerful measures is searching by Place. For example, if you know there is a strong earthquake in a particular location, you can enter that location in the “near this location” textbox then set the distance from that location. This will show tweets from people that are actually in the area.

Also, if you enter “Twitpic” in the Words section, you can retrieve tweets with links to pictures.

4) User Twitter lists.

My process for tracking natural disaster news is to spot the news items from my timeline then do an advanced Twitter search and identify people who are in the region. The next step is to add those Twitterers to a new Twitter List. I used that news tracking process during the Fort Hood shootings.

Tracking people near the news site during an emergency or natural disaster helps give a three-dimensional view of what’s happening. The tweets are also likely to be less “filtered” then that coming from official news sources.

5) Search emergency live feeds.

When you are on the news hunt for information on an emergency or natural disaster, do a Web search over [cityname] + “fire department live feeds.” Fire trucks are often the first on the scene of an emergency and you can usually find a live feed online. I used fire department scanners to track the plane crash in Denver in 2008.

6) BONUS: Search Web Cams.

You’ve been very patient up to now so I’m throwing in a 6th Hot Tip. If you do a Web search over [cityname] + “live cam” or “web cam” you will usually be able to get video of the area. I used this technique during the last tsunami watch in Hawaii and off the California coast.

Assignment

The next time emergency news breaks, use techniques 3-6 above and get a rich 3D view of the news story.

Do you have any other resources or techniques that you use for tracking breaking news? I’d love to hear about them.

Visual Communications Company’s (VCC) has re-designed its site from the ground up. The new version is much more social media friendly. This kind of Web site transition is becoming very common for Business to Consumer (B2C) and online companies, but is still a new thing for brick and mortar Business to Business (B2B) companies. VCC manufacturers and sell LEDs and LED mounting devices.

I was interested in this site change from a designer’s point of view and also from a business perspective. This is a great example of a company with a broadening social media strategy.

[Disclosure: I work for one of VCC's distributors, Component Distirbutors, Inc. (@CDI). However, this is not a paid post.]

I asked VCC’s President, Andrew Zanelli, about the site changes.

1) Please describe the changes you made to the VCC site.

We made a ton of changes to the site. First, we wanted to improve the ability for a visitor to find the info they are looking for. We accomplished this by reorganizing the content in a way that is more intuitive to our users (engineers and purchasers). Additionally, we optimized every page for the search engines. This involved really getting a thorough understanding of the words that people us when describing our products. While we were already familiar with most, our analysis showed that engineers and others had some unique ways of describing the benefits our products provide. By adding their terminology to our site, we are now capturing a larger amount of traffic.

Additionally, we incorporated our blog into the vcclite.com domain. Previously, we had it hosted on a unique domain vccblog.com. This was due to the limitation of our host’s platform. This was a deal breaker and we moved our whole site to the WordPress platform. We use our blog to communicate not only general news about VCC, but also industry news and VCC design wins. Our stakeholders really like the stream of information that VCC provides.

Additionally, we added a wiki to the new site. The wiki is focused on VCC product FAQs and is a constantly being updated with written content and videos that describe common issues that are encountered when someone is new to our products. Now, a user doesn’t need to call in to find the answer to their question, or if they do, we can refer them to a video that describes the solution. One of the goals here is to help reduce the amount of service type calls that our sales and engineering teams field.

All of these efforts are feeding into our vision of vcclite.com turning into an online community for our stakeholders. Not a community like a Facebook, although we do have a fan page on FB, but rather a community of super high quality information being shared about VCC and our efforts.

2) Was the change more about addressing problems with the previous site or about seeking new opportunities? Or both?

The world of sales and marketing is changing very quickly. While no one can really agree on how quickly we are moving away from traditional media, I am convinced that it behooves VCC to be on the leading edge of new ideas and technologies that will help drive leads to our salespeople. An optimized website, a fine-tuned PPC campaign, SEO… these are all things that help potential customers find VCC. More and more people are simply using Google to search for product information. By aligning our efforts with the tools of the future we are getting a serious head-start over our competitors and at the same time saving money that would otherwise be wasted on traditional efforts that are incredibly difficult to assign a true value to. We are not totally abandoning traditional media. In fact, we still have a strong print campaign. It works hand-in-hand with our new efforts. Partners like Hearst Media Electronics Group have really embraced online marketing and have figured out how to blend the two together for a comprehensive approach. VCC loves to participate in its programs.

3) Where do you see the site and VCC going next?

Next generation for VCC is to make our site more interactive. The wiki will help this. Additionally effort will also be made in the social media space. We have some unique ideas here that I prefer not to share yet. Otherwise, our laser beam focus will remain on lead-gen and brand awareness.

Burger King is once again pushing the envelope. Or, in this case, pushing the wrapper.

Customers in Brazil secretly had their pictures taken then found their faces on the Whopper wrapper.

The Apple iPad will start shipping on April 3 and with it, a new media form.

John Makinson, CEO of Penguin Books, demonstrated the electronic books on Tuesday and I’m sure jaws dropped. The touch-based navigation and interactive elements make this a new breed of electronic book.

Related Buzzwords:
* Gamechanger
* Transmedia

Related Posts:
* First Look: How Penguin Will Reinvent Books With iPad (PaidContent.com)
* Apple iPad Coming to U.S. on April 3 (Mashable.com)
* Wired Magazing Goes Tablet
* Apple iPad Challenge. Are You Up To It?

I posted this review of Steve Garfield’s book, “Get Seen: Online Video Secrets To Building your Business” to Amazon.com. In the spirit of my 2010 mantra “Own your own stuff”, I’m re-publishing my review here.

The Amazon.com Review

Get Seen is a MUST for anyone looking at doing online video. I’ve been following Steve Garfield’s work for almost two years now and couldn’t wait to pick up a copy of Get Seen and pour through it. This book doesn’t just talk about how important video will be, it shows you step-by-step how to use the tools. You learn practical tips, expert analysis on the best ways to use cameras, Web sites, and social media tools.

I highly recommend Get Seen and you owe it to yourself to also follow up and follow Steve’s blog, Twitter account, and other digital trails.

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